Not Feeling Smart

WAKE UP CHEATERS!

The effects of cheating and infidelity when it comes to family matter is deeper than anyone could imagine. If you love your kids, you would think of a better way to save a marriage than making use of your marital problem as an excuse to cheat. Of course, if you look around, you would find someone better than your wife/husband...but if you give it a thought... definitely there would be someone better than you too.

Switching to VOIP

With consistent improvement of technology... more options are being offered day by day. But actually, the first step in accepting and switching to these offers are knowing what exactly they offer...and the requirements.

February 16 in Technology by Cathy

Its not me, Its literally Smart.

Don’t get me wrong.

I’ve been a Smart user all my life. Not because I am working for Smart, its just that most of my family and friends are Smart users too. I am SmartMoney card holder, Eload reloader, etc.

But recently, Smart is giving me headache. Out of the blue, I cannot reload my simcard, I cannot make any call, cannot accept any calls, cannot make any transaction, cannot text or even check my balance. My cellphone has become totally useless, except that I can still use it as alarm clock and my kids can still play games installed to my phone. I called their customer service and after 45 minutes of waiting, I finally had an agent to assist me. The sad part is with the kind of problem I have, she has no access, and the agent instructed me to visit the nearest wireless center in my area.

Last Monday, I went to Smart Wireless Center Kalibo. I got my number which is 4 times away from the number being called and served. After 2 hours of waiting I was called. The customer service agent did what she have to do and asked me to wait 24 hours. She even asked another contact number so she can call me.

Yesterday I called their customer service again because nothing changed. I still cannot do anything with my Smart sim and its still useless. The customer service agent advised me to go back to the wireless center again. The thoughts of waiting more than 2 hours again is already making me feel insane. I can do a lot of things with that 2 hours.

There are thousands of subscribers here in Aklan, and only 1 customer service representative is handling the customers including those who are applying for plans.

I think their wireless center here sucks! Being the number 1 network company here in the Philippines, I think they should start thinking better ways to serve their million of clients.