Cathonline

We had some issue with our sites hosted at hostgator.com and domain names under godaddy. A man with alias “Victor Lugo” gain access with our cpanel and godaddy account and change the passwords and the email that suppose to be our recovery mail to genericserver.com. Although we were able to retrieve our access, all of our sites were compromised, in fact 2 domain names were transferred to different registrar.

As of now, we are in the process of “ownership dispute” with the current owner of the domain, no other than the hacker a.k.a. Victor Lugo. With the slow response time of godaddy, things get more complicated. As we are based here in the Philippines, calling the international customer support is not always a good option not to say expensive option.

Immediate action and communication is crucial during the time of hacking. In no time, we fixed the problem with hostgator because of their live chat support, but not with Godaddy. Even if we have called their international customer support number, we were still instructed to email their “undo” support team and it takes 24-48 hours for them get back to us. The result–2 domains were transferred to another registrar.