Yesterday, I was buying some stuff at HBC Kalibo when a salesman approached me introducing their products. I really find it friendly and I enjoy trying their testers. I ended up paying P700 (around $15) and then the cashier told me that I can enjoy my free diamond peel because I reached their promo amount which is P500 (around $11) and a product from Hortaleza M.D..
Of course I got excited so I asked for my schedule. She instructed me to come back today at 4 p.m. and bring my receipt. I arrived at around 3:45 p.m. and after a couple of minutes, I am already lying in their derma bed. It’s not my first time to have that service and the experience is so disgusting. The attendant that I overheard called by her co employee as Che pricked carelessly and she keeps on talking to her co-employees while giving me her FREE service. I ended up asking her to stop pricking and proceed with the next procedure.
She made face and told me that she should finish it or I can stand up and go home! The nerve! What i did was stand up and immediately wipe my face with tissue. I was really mad when 1 customer told me that she also had a disgusting experience with Che.
I appreciate the Free service of HBC for their customers but I believe they should also train their employees well. Its really disappointing.
WAKE UP CHEATERS!
The effects of cheating and infidelity when it comes to family matter is deeper than anyone could imagine. If you love your kids, you would think of a better way to save a marriage than making use of your marital problem as an excuse to cheat. Of course, if you look around, you would find someone better than your wife/husband...but if you give it a thought... definitely there would be someone better than you too.
October 15 in Health & Beauty
I am Cath, a 29 years old mother of 3 wonderful daughters. I am a certified WAHM! I am not into parties and night outs, and blogging is my way to connect to the world.
December 21st, 2009 at 8:19 pm
hmm cheating… Free Diamond Peel??? where?
January 5th, 2010 at 5:31 am
this employee is no different from a parasite. getting paid while doing the company harm… tsk tsk!
February 11th, 2010 at 6:26 am
diamond peels are safe, and works like a microdermabrasion process to resurface a fresher skin tone.
April 26th, 2010 at 12:01 am
Hi Cath,
Our Customer Care Team got across your blog and learned from your 2009 post that you had a bad experience with one of our branches. We understand that you were disappointed for the kind of service given to you during your visit. Please accept our apology for what had happened. Have you tried contacting Customer Care after this incident? If yes, who were you able to speak with?
Complaints like this help us improve our service. We will conduct probing on the employee you have mentioned and get back to you as soon as possible. For any urgent matters related to our stores, services or products, please get in touch with our Customer Care Team through Ms. Chris Buan. Our numbers are (0918) 921-5520/ (0922) 873-1831 or send us an email via custcare@hbc.com.ph.
We hope this incident does not keep you from visiting our stores again. Have a great day ahead!
April 26th, 2010 at 6:07 am
Dear webmaster, was curious if I could use some of this information and link back to your site?
May 5th, 2010 at 1:46 pm
@HBC Customer Care
I thought of doing it. But I’m not that bad to cause her misfortune, so just thought of sharing it here. Anyway, this incident happened in October 2009, I’m not just sure if its in the same date I’ve posted it, because sometimes I got too tired that I save it in drafts and continue it after few days. Anyway, I think they still have the record for October 2009. Just let me know if I can be of help.
By the way, Im an HBC member ever since and enjoyed your products very much. But I think I wont go for another FREE Facial/Diamond peel again.
May 8th, 2010 at 3:51 am
Sure, no problem.
July 27th, 2010 at 3:51 pm
Hi dude, can i post articles to your blog ? Let me know if you are interested
July 28th, 2010 at 3:38 pm
What kind of articles do you write?