Its not me, Its literally Smart.

Don’t get me wrong.

I’ve been a Smart user all my life. Not because I am working for Smart, its just that most of my family and friends are Smart users too. I am SmartMoney card holder, Eload reloader, etc.

But recently, Smart is giving me headache. Out of the blue, I cannot reload my simcard, I cannot make any call, cannot accept any calls, cannot make any transaction, cannot text or even check my balance. My cellphone has become totally useless, except that I can still use it as alarm clock and my kids can still play games installed to my phone. I called their customer service and after 45 minutes of waiting, I finally had an agent to assist me. The sad part is with the kind of problem I have, she has no access,  and the agent instructed me to visit the nearest wireless center in my area.

Last Monday, I went to Smart Wireless Center Kalibo. I got my number which is 4 times away from the number being called and served. After 2 hours of waiting I was called. The customer service agent did what she have to do and asked me to wait 24 hours. She even asked another contact number so she can call me.

Yesterday I called their customer service again because nothing changed. I still cannot do anything with my Smart sim and its still useless. The customer service agent advised me to go back to the wireless center again. The thoughts of waiting more than 2 hours again is already making me feel insane. I can do a lot of things with that 2 hours.

There are thousands of subscribers here in Aklan, and only 1 customer service representative is handling the customers including those who are applying for plans.

I think their wireless center here sucks! Being the number 1 network company here in the Philippines, I think they should start thinking better ways to serve their million of clients.

Have you heard about the pen size computer that is being develop by Japan? Japan is one of the leading countries in terms of technology. They are developing a computer similar to pen that in fact you can slip to your pocket. This pen size computer projects a  monitor and keyboard that you can use like regular computers.

Just in case they succeed and release it for public, would you buy one? What do you think would be the negative side of this amazing technology?

If you are interested with this, you should start practicing typing with no keyboard at all. But if you always misplace your pen, I think this is not a product for you.

Source:http://voudrais.wordpress.com/2009/01/26/revolutionary-pen-size-computer-uses-bluetooth-technology/

With consistent improvement of technology… more options are being offered day by day. But actually, the first step in accepting and switching to these offers are knowing what exactly they offer…and the requirements.

Are you familiar with VOIP or Voice Over Internet Protocol? Before, I am not… but since I’ve been hearing a lot of this on my current work, I decided to study and research about it.

It is said to be the communication of the future. But before switching to it… lets know all the advantages and disadvantages so you will have a better idea if this is right option for you.

Now, you have the choice of placing your telephone calls either to VOIP device or the traditional telephones on the PSTN. (Public Switch Telephone Network) Basically, the major advantage of VOIP is the cheaper price. Why? Because VOIP is not regulated by the FCC and is not subjected to the same taxes as a normal telephone companies. And since it transmit using Internet Protocol Network and not expensive towers and lines, it cost less. International calls are also cheaper with internet phone… and some calls may even be free. If you have a wi-fi internet phone… you may bring it with you and use it anywhere wherever there is wifi hotspot.

Tempted to switch? Despite of all these benefits, of course there are some issues that needs further consideration…like speed of internet connection, voice quality and power outage back up. Since internet phone uses internet connection, speed of internet matters to ensure voice and connection quality. And during power outage without back up for power source, you may not be able to use the service since equipments such as router, adapter and modems require power supply.

So choice of VOIP usage varies among individuals. Weighing the cost and the possible savings, the side-by-side comparison of the pros and cons… will help you make up your mind. If benefits outweigh all the other negative factors… then it should be worth the switch.